What happens if we exceed our plan's MAU or storage?
No surprise overage invoices. On Studio, we notify your CSM at 80% of your MAU envelope and proactively right-size the contract at renewal. On Free, traffic is throttled — never billed — with a clear in-product prompt to upgrade. Enterprise plans include committed-use discounts up front, so overage is already negotiated.
Where is our data stored, and can we pin it to a region?
Free and Studio run on our global 14-PoP mesh, with regional pinning available on request for EU, US, and APAC. Enterprise customers get full data-residency isolation: choose US-only, EU-only, APAC-only, or a multi-region active-active setup with sovereign boundaries per workload. SOC 2 Type II and GDPR-compliant since Q2 2023.
If we leave Wyrldscape, can we take our assets and end-users with us?
Yes. Every asset, scene graph, and metadata tag exports to open formats (glTF, USD, JSON). Enterprise contracts include a 30-day assisted migration off-platform with a named solutions engineer. We also publish a public migration-runbook so your team can self-serve the handoff in under two weeks.
Do you offer discounts for non-profits, education, or indie studios under $1M ARR?
Yes. Verified non-profits and accredited education programs get Studio at no cost. Indie studios under $1M ARR qualify for our Indie Pass — 50% off Studio for 12 months, renewable. Apply through the onboarding flow; decisions within 5 business days.
What's the minimum contract length on Studio and Enterprise?
Studio is month-to-month or annual (with two months free on annual). Enterprise is annual by default, with multi-year options unlocking volume pricing and dedicated PoP capacity. No auto-renewal lock-ins — we send a 60-day renewal review with usage data so you can scale up, down, or out with full visibility.
Can we trial Enterprise features before signing?
Every Enterprise pilot is a 30-day, full-feature sandbox on your own data, with a solutions engineer embedded for the duration. If Wyrldscape isn't faster than your current stack at the end of the pilot, we'll write the migration off-platform at our cost. That's how we earn the 98.7% retention rate we publish.